Returns & Exchanges
DOMESTIC RETURNS & EXCHANGES
HOW DO I START MY RETURN/EXCHANGE?
Simply click the button above to start your return or exchange through Loop Returns. You'll be offered a USPS return label and packing slip. Provide your order number and shipping zip code. Your refund will be initiated at dispatch.
If you encounter any issues in your return or exchange process don't hesitate to reach out to us by emailing customerservice@kikidm.com
WHICH ITEMS ARE RETURNABLE?
- Full-price, unworn items purchased within the last 21 days with all tags and original packaging attached.
- As a reminder, panties and swimwear must be returned or exchanged with their hygiene strip attached.
WHAT ITEMS ARE NON-REFUNDABLE?
- Sale and Final Sale Items
- Battery-operated Items of pleasure are covered by a 1 Year Manufacture's Warranty.
LET'S CHAT ABOUT THIS?
- Our stylists are here to help you with styling tips, sizing, gifting and more, simply select the chat icon below or email us at customerservice@kikidm.com
INTERNATIONAL RETURNS
For all returns outside the united states, please visit our returns portal below.