3 business days: Free
2 business days: 10$
1 business day: 15$
3 - 5 business days: Free
2 business days: $20
1 business day: $30
4 business days (Regular): Free + Duties applicable
2 business days (Express): $50 + Duties applicable
We offer standard and express shipping to most countries. If an order has to pass customs, we cannot guarantee that express shipping will deliver it the next day. Duties may be applicable outside of Canada and the US. When the order reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release an order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information. All orders are shipped using a trackable service. For an update, visitors must log into their account to track the shipment status.
Kiki de Montparnasse will gladly accept returned items for refund within 14 days if they meet our return policy requirements. Returns outside of this period may be accepted at our discretion. These requirements are set in place to prevent the return of personally damaged or used products.
The following stipulations must be met for returns:
- The item must be returned in its original condition, with original tags and packaging.
- Panties and swimwear must be returned with the hygiene strip attached.
- Instruments of pleasure are guaranteed against breakage for 30 days from purchase. Items cannot be accepted for returns under any circumstance unless they are defective.
- Items purchased on clearance or sale cannot be returned. Items that do not follow the above stipulations will not be accepted and will be sent back to you.
How to ask for a return authorization
- In your order history, fill in the Return Authorization Form and wait to receive an email with an authorization number.
- Ship the package through your local shipping company.
We cannot offer exchanges for the moment. You can return your product following the stipulations above and proceed with a new order.
A refund will be issued through your original payment method within 10 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at check out. Your financial institution may require additional time to process the refund to your account. Please note that original shipping fees are not refundable.
Feel free to send any question you may have at email@example.com.